Shipping Information
At Tessvero Sales Store, we strive to provide you with a seamless shopping experience. Here’s everything you need to know about our shipping process:
- Order Processing Time: 1-2 business days.
- Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: $12.95.
- Free Shipping: Available for orders over $50, delivered within 15-25 business days via EMS.
Please note that shipping times may vary depending on your location. We currently ship globally, excluding certain regions in Asia and remote areas.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free returns and exchanges policy within 15 days of receiving your order.
Non-Returnable & Non-Exchangeable Items
Due to safety and hygiene reasons, the following items cannot be returned or exchanged:
- Flame Resistant Jeans
- Overalls
Return & Exchange Process
- Contact Us: Email us at [email protected] with your order number and reason for return/exchange. We will provide you with a Return Authorization Number (RAN) and further instructions.
- Package the Item: Securely pack the item in its original packaging, including all tags and accessories. Attach the RAN to the outside of the package.
- Ship the Item: Send the package to the following address using a trackable shipping method: Tessvero Sales Store
1653 Brooks Avenue
Fayetteville, US 72701 - Wait for Confirmation: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, or your exchange will be shipped out.
Refund Process
Refunds will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account. Note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process your return. Shipping costs for exchanges will be covered by us.
Return & Exchange Request Template
Use the following template to request a return or exchange:
Subject: Return/Exchange Request - Order #[Your Order Number]
Email Body:
Dear Tessvero Sales Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with a Return Authorization Number and further instructions.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions or need further assistance, please feel free to contact us at [email protected].
Thank you for shopping with Tessvero Sales Store. We value your business and are committed to providing you with the best shopping experience.