At Tessvero Sales Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges policy. Please review the information below to understand our process.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items are non-returnable and non-exchangeable, as outlined below.
Non-Returnable & Non-Exchangeable Items
Based on our product menu and website content, the following items are non-returnable and non-exchangeable:
- Flame Resistant Jeans
- Overalls
These items are excluded due to safety and hygiene reasons. We appreciate your understanding.
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
- Package the Item: Securely pack the item in its original packaging, including all tags and accessories. Attach the RAN to the outside of the package.
- Ship the Item: Send the package to the following address using a trackable shipping method:
Tessvero Sales Store
1653 Brooks Avenue
Fayetteville, US 72701 - Wait for Confirmation: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, or your exchange will be shipped out.
Refund Process
Refunds will be issued to the original payment method used during the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account. Shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process your return. Shipping costs for exchanges will be covered by us.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Tessvero Sales Store Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with a Return Authorization Number and further instructions.
Thank you,
[Your Full Name][Your Email Address]
[Your Phone Number]
Contact Us
If you have any questions or need further assistance, please feel free to contact us at [email protected].
Thank you for shopping with Tessvero Sales Store. We value your business and are committed to providing you with the best shopping experience.