Product Questions
1. What types of products does Tessvero Sales Store offer?
We offer a wide range of workwear and casual apparel, including tactical pants, jeans, overalls, sweatshirts, and more from brands like 5.11 Tactical, Carhartt, Dickies, and Caterpillar.
2. Are the products durable and suitable for tough job sites?
Yes, our products are designed to be durable and withstand tough working conditions. Brands like Carhartt and 5.11 Tactical are known for their high-quality, rugged workwear.
3. Do you offer flame-resistant clothing?
Yes, we offer flame-resistant jeans and other flame-resistant apparel to ensure safety in hazardous environments.
Shipping and Delivery
1. What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs $12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over $50, which delivers within 15-25 business days.
2. How long does it take to process an order?
Orders are typically processed within 1-2 business days before being shipped out.
3. Do you ship internationally?
Yes, we ship worldwide, except for some remote areas in Asia and other regions. Delivery times may vary depending on your location and customs processing.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery in real-time.
Returns and Exchanges
1. What is your return policy?
We accept returns within 15 days of receiving your order, provided the items are in their original condition and packaging. Please visit our Returns & Exchanges page for more details.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details and reason for return.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
2. Can I create an account to track my orders?
Yes, creating an account allows you to track your orders, view order history, and manage your personal information easily.
3. What should I do if I have issues with my payment?
If you encounter any payment issues, please contact our customer service team at [email protected] for assistance.
Customer Support
1. How can I contact customer support?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns.
2. What are your customer service hours?
Our customer service team is available during standard business hours. Please allow up to 24 hours for a response.